TCS Is Hiring For Dynatrace SME

Location - Delhi / Bangalore

Exp Range - 8-10 yrs

Must-Have Competencies (Technical / Behavioral)

Testing and Execution Coordination

Coordinate testing and execution for One-Agent installations and quarterly upgrades, ensuring smooth deployment and minimal downtime.

Integration Handling

Manage FCCs and integrations with platforms like ITOM, Amelia, and other related systems to maintain seamless monitoring operations.

Monitoring Services Ownership

Act as the POC for Monitoring Services, responsible for onboarding new services, driving service improvements, and managing billing and cost optimization.

Technical Enablement for Backlogs

Serve as a technical enabler for backlog items identified during migration project retrospectives, ensuring timely resolution and system stability.

Incident and Request Coordination

Coordinate incidents and service requests with Global E2E Monitoring teams and Dynatrace vendor services to ensure quick and effective resolution.

Management Zone Maintenance

Maintain and optimize Dynatrace Management Zones for accurate monitoring and streamlined operations.

Feature Utilization

Focus on leveraging Dynatrace Davis AI features to enhance monitoring capabilities and improve service performance.

Alert and Policy Support

Assist service teams in configuring alerts and policies to ensure proactive monitoring and compliance with organizational standards.

✅ Good-to-Have Competencies

Synthetic Monitoring Knowledge

Understanding of synthetic monitoring techniques to simulate user interactions and improve application performance insights.

Scripting and Automation Skills

Basic knowledge of bash, shell, YAML, Python, and Terraform for automation and integration tasks.

Platform Integration

Experience in integrating monitoring platforms with ITSM tools like ServiceNow for streamlined incident and request management.

Infrastructure Awareness

Overall understanding of infrastructure components such as Linux, Windows, Azure, AWS, SNMP, storage, network devices, and SAN.

Training and Upskilling

Ability to train and upskill internal teams on Dynatrace functionalities and best practices.

✅ Role Description / Expectations from the Role

Synthetic Monitoring Expertise

Apply knowledge of synthetic monitoring to enhance proactive application performance tracking.

Integration Management

Handle FCCs and integrations with ITOM, Amelia, and other platforms to ensure robust monitoring solutions.

Technical Enablement for Migration Backlogs

Provide technical support for backlog items from migration retrospectives, ensuring timely resolution and system optimization.

Monitoring Service Enhancement

Utilize Dynatrace Davis AI features to improve monitoring services and assist teams with alert and policy configurations.

Infrastructure Knowledge

Maintain a strong foundational understanding of infrastructure components (Linux, Windows, Azure, AWS, SNMP, storage, network devices, SAN) to support monitoring operations effectively.