Adoption Services & Change Management(Adobe Gen Studio)

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Your work profile.

As an

Adoption Services & Change Management , you will play a pivotal role in ensuring the successful adoption of marketing technology platforms by increasing employee engagement, streamlining operational models, and driving sustainable change. You'll work with Adobe’s largest enterprise customers, guiding them through digital marketing transformation across technology, business processes, organizational structures, and workforce capabilities.

This role requires a combination of strategic thinking, stakeholder management, and hands-on experience with organizational change. You’ll help customers navigate the complexities of onboarding and adopting new digital solutions—ensuring they unlock the full potential of their investments.

Key Responsibilities

Strategy & Change Leadership

Lead digital transformation engagements focused on change management, operating model refinement, and organizational design.

Partner with executive stakeholders to align digital strategy with business goals.

Facilitate discovery sessions and strategic workshops to uncover needs and co-create solutions.

Deliver compelling executive-level presentations, strategic roadmaps, and value frameworks.

Change Management Execution

Apply structured change management methodologies (e.g., Prosci) to drive adoption.

Create actionable deliverables for change levers : communication plans, sponsor roadmaps, training and coaching programs, and resistance management.

Assess change readiness, conduct impact analyses, and develop stakeholder engagement plans.

Support project teams integrating change activities into delivery plans.

Organizational Enablement

Define and implement future-state operating models, team structures, and process frameworks.

Coach senior leaders and managers to act as effective change sponsors.

Support the development and delivery of training programs to drive user adoption.

Practice Development

Contribute to the evolution of Digital Strategy & Performance practice.

Share knowledge, mentor team members, and support methodology development.

Collaborate closely with Adobe’s delivery and partner teams to ensure seamless execution.

Required Skills & Qualifications

7+ years

of experience in digital strategy, marketing technology, or business transformation.

Experience with Adobe Gen Studio / Adobe Experience Cloud, similar platforms (Salesforce, Oracle, etc.).

Proven success leading large-scale change and adoption programs.

Strong executive presence and communication skills—verbal, written, and visual.

Deep understanding of digital marketing strategy and marketing operations.

Background in one or more key industries (e.g., retail, finance, travel, media).

Hands-on experience in creating and delivering value-driven business cases.

Exceptional problem-solving, analytical, and stakeholder management capabilities.

Preferred Certifications (Good to Have)

Change Management :

Prosci Change Management Certification

APMG International Change Management Certification

Project & Portfolio Management :

Familiarity with project management tools, phases, and methodologies

Additional Attributes

Naturally collaborative and comfortable working in cross-functional environments.

Resilient, adaptable, and able to work through ambiguity.

Organized with a strategic mindset and tactical execution skills.

Strong influencing skills and ability to drive consensus among diverse stakeholders.

Passion for helping clients achieve measurable business value through transformation.

Your role as a manager

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Manager

across our organization must strive to be :

Inspiring - Leading with integrity to build inclusion and motivation.

Committed to creating purpose - Creating a sense of vision and purpose.

Agile - Achieving high-quality results through collaboration and Team unity.

Skilled at building diverse capability - Developing diverse capabilities for the future.

Persuasive / Influencing - Persuading and influencing stakeholders.

Collaborating - Partnering to build new solutions.

Delivering value - Showing commercial acumen

Committed to expanding business - Leveraging new business opportunities.

Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.

Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities. Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as correction

for the success of engagement Managing change - Responding to changing environment Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision

Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.

Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.

Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.

How you’ll grow

Connect for impact.

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and our

India Impact Report

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Drive your career.

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