Customer Service Representative fresher

About the Role

We are looking for a proactive and customer-focused Chat Process Executive to manage real-time customer interactions over chat. The ideal candidate enjoys helping people, resolving queries quickly, and ensuring an excellent customer experience with every interaction.

Key Responsibilities

• Respond promptly and professionally to customer queries through live chat.
• Provide accurate information regarding products, pricing, availability, and services.
• Understand customer needs and guide them with the right solutions.
• Coordinate with internal teams (operations, sales, technical) to resolve issues.
• Maintain customer satisfaction by addressing queries effectively and courteously.
• Handle multiple chat conversations simultaneously with speed and accuracy.
• Maintain logs of conversations and ensure data accuracy.

Skills & Qualifications

Additional Details