VP, Ombuds and Ethics (L12)

JOB_POSTING-3-75444-1

Job Description

Role Title : VP, Ombuds and Ethics (L12)

Company Overview

Synchrony (NYSE : SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview

Synchrony's Risk Team provides independent oversight of Synchrony's risk-taking activities to ensure safety and soundness, meet regulatory and legal requirements, and manage risks to the risk-appetite of the Board. Risk is responsible for independently assessing, quantifying, and overseeing risks & providing effective challenge. Risk serves as Synchrony's Second Line of Defense.

Overall, Risk Team oversees and manages the Risk Program to support the business in anticipating and addressing risks, issues and challenges. Results are consistent with the respective strategic uses and complying with related overall risk, risk testing policies, standards, procedures as well as regulations. Our Risk organization consists of 4 pillars : Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars play a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenges.

Role Summary / Purpose

We are seeking an experienced and strategic Vice President to provide leadership and oversight of the Ombuds and Ethics Program in the Risk & Compliance function. This role requires deep expertise in ethics, risk management, regulatory compliance, reporting / analysis, and ombuds services. Reporting to the VP Ombuds & Ethics Leader, the candidate will steer the design, implementation, and continuous enhancement of comprehensive ethics and compliance programs that protect the organization's integrity, promote a culture of transparency, and mitigate risk across all business units.

Key Responsibilities

Required Skills / Knowledge

Eligibility Criteria

Bachelor's degree / master's degree and 8+ years of financial services experience and 10+ years financial services experience In lieu of a degree. Minimum 5+ years of progressive experience in ethics, risk management, operational risk, and compliance, with at least 5 years in leadership roles.

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06 : 00 AM Eastern Time – 11 : 30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants

Grade / Level : L12

Job Family Group

Risk Management

Skills Required

Sas, Tableau, Excel, Regulatory Compliance