Key Responsibilities
- Design, develop, and maintain applications and modules using ServiceNow core components such as Business Rules, Client Scripts, UI Policies, UI Pages, Script Includes, Macros, Workflows, and Catalog Items.
- Work extensively on IT Service Management (ITSM) , IT Asset Management (ITAM) , and Governance, Risk & Compliance (GRC) modules.
- Develop and manage integrations using Integration Hub , Flow Designer , Web Services (REST / SOAP) , and MID Server configurations.
- Perform major version upgrades , instance cloning , and manage post-clone and upgrade activities.
- Implement and maintain Event Management , Orchestration , and other automation capabilities.
- Follow ServiceNow best practices for coding, design, performance optimization, and platform security.
- Work collaboratively with cross-functional teams including BA, QA, DevOps, and platform owners.
- Support the SDLC processes with proper documentation, version control, and release management.
- Provide technical leadership and mentor junior developers where necessary.
- Stay current with ServiceNow new features , releases, and industry trends to recommend improvements.
Required Skills & Qualifications
Minimum 7 years of hands-on experience working with the ServiceNow platform .Strong expertise in JavaScript , HTML , XML , JSON , Jelly , AngularJS , and web service integrations.Proficient in modules including ITSM , ITAM , GRC , Event Management , and Orchestration .Good knowledge of ServiceNow Flow Designer , Integration Hub , and MID Server setup.Experience performing version upgrades , managing instance clones , and handling patching activities.Good understanding of ITIL concepts , service management processes, and RDBMS principles.ITIL Certification is a plus.Experience with DevOps practices , including CI / CD, automated testing, and release management.Strong communication and documentation skills, with the ability to interact with both technical and business stakeholders.Skills Required
Servicenow, Itsm, Itam, Grc