Senior QA Specialist, CRM Automation

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

This role bridges product line management and product development, overseeing the journey from concept to commercialization. The position requires collaboration with cross-functional teams to ensure products meet brand standards, market demands, and financial goals. Key responsibilities include managing product data, coordinating sample development, and contributing to operational efficiency.

Job Summary

We are seeking a detail‑oriented Senior QA Engineer with strong experience in both manual and automation testing, and hands‑on exposure to CRM systems such as Salesforce, Microsoft Dynamics CRM, SAP CRM, or similar platforms. The candidate will play a key role in ensuring seamless functionality, data accuracy, and process integrity across CRM , ERP , and eCommerce systems. The role involves designing test strategies, automating critical workflows, and validating integrations between enterprise applications.

Key Responsibilities

1. CRM Testing

• Develop detailed test plans and test cases for CRM modules such as Lead Management , Opportunity Management , Account & Contact Management , and Case / Service Management .
• Execute system, integration, and regression testing for CRM workflows to ensure functional and data consistency.
• Validate customizations, configurations, and business rules within CRM applications.
• Perform data validation using SQL queries, reports, or analytics dashboards.
• Collaborate with functional and technical teams to understand business rules, requirements, and expected outcomes.

2. ERP and eCommerce Integration Testing

3. Automation Development

4. API and Integration Testing

5. Documentation and Quality Governance

Required Skills & Qualifications

Preferred Skills

Soft Skills