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Nutrition Content & Customer Operations Specialist

Nutrition Content & Customer Operations Specialist

WellcureKottayam, IN
30+ days ago
Job description

Role - Nutritionist Marketing & Customer Service Operations Specialist (Delhi NCR)

Health & Nutrition experience or qualifications will be preferred. A Health or Nutrition Professional who is comfortable with sales and marketing will be the best fit for this role.

Salary Range : INR 15,000 to 30,000 + Variable Incentive - 10% to 20% of Fixed Salary based on performance. (Depending upon experience & qualifications).

Experience : 2 to 8 years

Responsibilities :

Customer Communication and Support :

  • Serve as the first point of contact for customer inquiries across multiple platforms, including email, telephone, WhatsApp, Facebook, and Instagram.
  • Respond to customer questions, concerns, and feedback in a timely and professional manner.

Workshop and Program Management :

  • Handle all aspects of workshop coordination, including logistics, communication, and participant registration.
  • Manage and support a diverse range of health workshops with external experts.
  • Add paid participants to the relevant main communication groups, ensuring they have access to all necessary information.

    • Digital Communication and Outreach :

  • Send daily messages and updates to all WhatsApp groups to keep participants informed and engaged.
  • Manage and schedule planned program messages via other communication channels to ensure the timely delivery of important information.

    • Required Skills and Qualifications :

  • Graduation in Nutrition or a Health-related field.
  • Exceptional written and verbal communication skills with a customer-centric approach.
  • Strong organisational and time-management skills with the ability to prioritise and multitask effectively.
  • Proficiency in using various communication tools, including social media platforms (Facebook, Instagram, WhatsApp) and email.
  • A proactive and resourceful attitude with excellent problem-solving abilities.
  • The ability to work independently and as part of a team.
  • Experience with workshop or event planning and coordination is a significant advantage.
  • Familiarity with the Nutrition topics covered in our workshops (e.g., sustainability, healthy living, food preparation) is a plus.
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