Technical Onboarding Specialist

As a part of the Integration and Support team, the person will lead the client onboarding process, ensuring seamless integration of our products while actively engaging with clients to address their needs. This role requires a strong understanding of the product, APIs and good communication skills to facilitate collaboration across internal teams and deliver top-notch technical support.

Responsibilities :

• Client Onboarding and Integration : Manage the onboarding process for new clients, ensuring smooth integration of our products and services.
• API Understanding : Utilize a functional understanding of APIs to facilitate integration and troubleshoot issues.
• Internal Coordination : Work closely with internal teams to ensure effective communication and coordination for integration projects.
• Client Interaction : Engage with clients to understand their needs, provide support, and resolve any integration-related issues.
• Documentation : Create and maintain clear documentation for integration processes and client interactions.
• System Testing : Perform UAT system integration testing to ensure compatibility and performance.
• Troubleshooting : Identify and resolve problems with integrations, providing technical support and guidance to clients and internal teams.
• Communication : Good communication skills - spoken & written.

Minimum Qualification

BE / BTech / BSc (IT)

Required Skill Set

Integration / Testing

Relevant Industry

Preferably Fintech, Banks or Financial institutes. Open to other sectors as well

Experience - 2 to 5 years