Oracle Fusion ERP Expert-Finance

Job Summary

As an Oracle Fusion-Functional Support Consultant, you will serve as a primary post-sales contact for customers, providing functional and technical expertise across Oracle Cloud ERP modules. You will resolve complex issues, guide customers on best practices, and act as a trusted advisor—bridging business requirements with Oracle Cloud capabilities.

This role requires a strong combination of functional domain knowledge, hands-on technical skills, and a customer-first mindset, along with the flexibility to work in a 24/7 support environment.

Key Responsibilities

• Act as the primary post-sales support contact for Oracle Cloud customers, resolving functional and technical issues.
• Diagnose and troubleshoot complex business and system problems across ERP.
• Translate customer business requirements into Oracle Cloud configuration and solution recommendations.
• Provide hands-on support for integrations, data loads, reports, and workflows using Oracle tools.
• Manage escalated cases, collaborating with internal teams and setting realistic expectations for customers.
• Continuously improve support processes, tools, and documentation to enhance service delivery.
• Maintain detailed technical and functional documentation for solutions and troubleshooting.
• Stay current with new Oracle Cloud features, releases, and best practices.

Qualifications & Skills

Mandatory

• Bachelor’s degree in BE, BTech, MCA, CA, or equivalent (or relevant experience).
• 5+ years of experience in Oracle Cloud ERP, HCM, or SCM implementation/support.
• Hands-on experience in at least five modules from one pillar:ERP: GL, AP, AR, FA, IBY, PA, CST, ZX, PSA
• Strong business process understanding and functional troubleshooting skills.
• Advanced technical skills in:SQL, PL/SQLOTBI, BI Publisher, FRSFBDI, ADFDIBPM Workflows, ADF FacesBI Extract (FTP), Payment Integrations, Personalizations
• Experience working in L2/L3 production support environments.
• Willingness to work rotational evening and night shifts.

Good-to-Have

• Exposure to multiple Oracle Cloud pillars (ERP + HCM or SCM).
• Experience in customer-facing support or consulting roles.
• Prior involvement in product escalations or global customer environments.
• Knowledge of release management and cloud patching cycles.
• Coaching, mentoring, or knowledge transfer experience.

Self-Assessment Questions (For Candidates)

• Have I supported or implemented at least five Oracle Cloud modules within ERP?
• Can I confidently translate complex business requirements into Oracle Cloud configurations and solutions?
• Do I have hands-on experience with SQL, BI reports, FBDI/ADFDI, workflows, and integrations?
• Have I resolved high-impact customer issues in a production L2/L3 support environment?
• Am I comfortable working in rotational evening/night shifts while maintaining high customer service standards?

Career Level - IC3