Junior Executive - IT Support

Job Description

Position: Junior Executive - IT Support

Location: Lulu Cyber Tower 2, Infopark, Kochi

Experience: 1-2 Year

Qualification: BCA/ B.Sc Computer Science or Any degree in computer science

IT certifications like CCNA, RHCE will be an added advantage

Responsibilities

• Responsible for diagnosing & resolving hardware, software & end users' problems. Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the company's needs.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists.
• Working knowledge of Remote Working / Mobile Computing Configuring and managing backup restore procedures.
• Maintaining a wide range of computer hardware and software programs.
• Provide secondary support for LAN administration Maintaining Avaya (IP phone), sap and Microsoft Office for retail support, active directory user's server backups & evaluating new software & security risks

Skills Required
Dhcp, Ethernet, Microsoft Office, Lan Administration, Active Directory, Dns, Mobile Computing