Program Manager - Scooter Business

WHAT WILL I BE DOING AT CLIENT?

As an Program Manager, you will be responsible for :

1. Managing day to day Sales, Service & Customers experience metrics with the cross functional team for a region

2. Keeping track of retail partner / dealer metrics , experience

3. Work in Cross Functional Teams (that include Zonal Sales Managers / Area Sales managers, Regional Brand Managers, Marketing, Finance, Manufacturing, Legal) and make sure metrics / targets are achieved by resolution of any blockers / issues.

4. Work with Internal Stakeholders and resolve issues for smooth functioning of sales operations

5. Analysis & Presentation of different metrics of the zone to the Management.

6. Overseeing the Agile Cadences : Planning Sprints & PI (Program Increments), Daily Stand ups, Sprint Reviews & Retrospectives.

7. Manage & resolve escalations / risks at HO level for customer / retail partner issues to make sure business continues as is.

a. Immediately contain the issue so that we keep the business running while the issue is fixed permanently.

b. Raise the issue upstream so that the issue is resolved forever and not repeated again

c. Escalate at the right time

d. Be laser focused on the metrics.

8. As a program manager your success will be measured by your ability to anticipate risks / delays / challenges and pull in the right resources to mitigate the same.

HERE S WHAT WE ARE LOOKING FOR :

1. Ability to lead and work collaboratively cross-functional teams. Engage at all levels to achieve desired outcomes (ZMs, ASMs, Vehicle Service Manager, Brand Manager, Sales Strategy, Finance , Legal)

2. If you have worked as a TSM / ASM in automotive, it s an added advantage.

3. Worked in operations / Retail Sales - Automotive, FMCG for 4-5 years

4. Worked in a startup environment - 1-2 year

5. Have previously managed small business will be an added advantage

6. Embody a never give up attitude and ability to work with minimal supervision

7. Knowledge of Agile is an additional bonus

8. Keeping calm & ability to negotiate with stakeholders in complex dynamic situations

YOU BRING TO CLIENT :

1. BE / B.Tech with a total experience of 5 - 8 yrs

2. MBA in Operations / SCM / General Management / Systems preferred, not mandatory

3. An ideal candidate would have prior experience of managing Vehicle service & Customer Support operations and has a fair understanding of how Agile teams work