Head of Guest Experience & Service Excellence

Our client, one of the global conglomerates in the world with diversified portfolio, is seeking an accomplished Head- Guest Experience & Service Excellence.

They will be the strategic architect and operational leader responsible for institutionalizing firms new service framework across all commercial assets.

MUST Requirements :

• Diversity candidates (to support organizational diversity goals).
• 15–25 years of experience in luxury hospitality , guest experience , premium service operations , or brand-driven service environments (hotels, premium retail, luxury airlines, membership clubs, lifestyle brands).
• Proven experience designing and leading large-scale service transformation across multi-location environments.
• Deep understanding of : high-touch guest interactions, luxury service psychology, hospitality-grade service protocols, experience design and service choreography.

Roles & Responsibilities :

Reports to : Managing Director

Location : Mumbai

Please note : Due to the confidentiality of the role, we will NOT be able to respond to individual messages or emails and will only be contacting shortlisted candidates.