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Helpdesk Executive / Front Desk Executive

ConfidentialMumbai

30+ days ago

Job description

Providing help and advice to visiting customers in case any help they ask for.

Communicating courteously with customers by telephone, email and face to face.

Investigating and solving customers' problems.

Handling customer complaints or any crises, such as security issues or a customer being taken ill.

Make customers aware of non-accessibility in an under construction unit.

Liaise with Security team in case of lost and found and communicate with customer.

Keeping accurate records of discussions or correspondence with customers.

Writing reports on analysing the customer service, that Property provides.

Ensure completion if the activities with respect to the job requests / work orders and acknowledge by the complainants / recipients / tenants

Maintain complaint tracker (Manual & Electronics)

Developing feedback or complaints procedures for customers to use.

Get customer feedback and liaise with Customer Relationship Manager for any remedial action.

Inform Housekeeping team in case of any untidiness found or any complaint received from customer

Inform Security and Help Desk in case of any untoward incident.

Perform all work as assigned by the Assistant Property Manager / Customer relationship manager as deemed necessary to maintain and operate the Property at an optimum level.

Who are we looking for

Education :

Diploma / Graduation in any stream with 2-3 yrs. Experience with customer management.
Team Player
Good communication and interpersonal skills
Ability to effectively communicate and coordinate the work of assigned areas of responsibility

Skills Required

Complaint Management, Receptionist Activities, Customer Relationship

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Front Desk Executive • Mumbai