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Technical Support Engineer

Technical Support Engineer

TD SYNNEXChennai, Tamil Nadu, India
4 hours ago
Job description

Responsibilities :

  • Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
  • Install and configure services as per the approved implementation plan
  • Carry out technology, professional and maintenance support services as per scope within the stipulated duration / timeline
  • Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services
  • Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
  • Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
  • Undergo technical trainings and obtain technical certifications that are required to meet suppliers’ mandatory technical requirements
  • Conduct knowledge transfer training (where required)

Knowledge, Skills and Experience :

  • Minimum 3 years of relevant experience
  • Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and / or end user computing)
  • Strong technical knowledge on the assigned solution domain / product
  • Knowledge of product portfolio in other technology domain is desirable
  • Expertise in enterprise products implementation, migration and support.
  • Strong interpersonal skills with a customer-centric attitude
  • Strong oral and written communication skills
  • Strong attention to technical details, priority management and planning skills
  • Ability to work independently with little to no supervision
  • Results-oriented
  • Strong documentation skills

    • What’s In It For You?

  • Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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    Technical Support Engineer • Chennai, Tamil Nadu, India