API Integration Support Specialist

API Integration Support Specialist

Company Overview

We are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel.

Position Summary

This role involves providing technical support and guidance to customers integrating with our APIs, with a focus on the Coinflow platform ( The ideal candidate will serve as the primary technical point of contact, helping customers troubleshoot integration issues and providing step-by-step guidance for successful implementation.

Key Responsibilities

Technical Support

• Provide real-time technical assistance to customers via Slack channel
• Analyze and debug API integration issues
• Offer clear, actionable solutions and implementation guidance
• Review customer code and provide optimization recommendations
• Create and maintain troubleshooting documentation

Customer Communication

Documentation & Knowledge Management

Preferred Skills

Experience with payment gateways Integration (e.g., Stripe, Razorpay, PayPal , etc.)

Understanding of cryptocurrency fundamentals (Bitcoin, Ethereum, stablecoins)

Understanding of Payment Methods such as - USDC, Push-to-Card, ACH Transfer, Sepa, Pix, digital wallets (Venmo, Apple Pay, Google Pay), 3DS Cards

Knowledge of Chargeback protection and fraud prevention strategies

Required Qualifications

Technical Skills

Communication Skills

Experience Requirements

Work Schedule & Coverage

What We Offer