Customer Relationship Management Senior Executive

Role Objective

A key objective of this position is to manage and optimize Customer Relationship Management (CRM) systems and associated applications to ensure smooth business operations and enhance user adoption across global teams. The role involves coordinating with field staff, ensuring accurate reporting, supporting expense management processes, and driving CRM-related initiatives and training for continuous improvement and system efficiency.

Desired Candidate Profile

• Graduate / Postgraduate in Business Administration, Information Technology, or a related field.
• 4–7 years of experience in CRM administration, user support, or sales operations.
• Working knowledge of Salesforce CRM and Zoho Expenses (or similar platforms).
• Excellent proficiency in MS Office (Excel, PowerPoint, Word) .
• Strong communication skills with fluency in English and Hindi .
• Ability to coordinate effectively with global teams and manage cross-functional tasks.
• Detail-oriented with a structured approach to problem-solving and implementation.

Roles & Responsibilities

Functional Skills Required

Behavioral Skills Required

Team Size to be Handled :

Individual contributor role, reporting to the AGM – Global MIS & Systems.

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Biotech is an Equal Opportunity Organization promoting diversity while ensuring no discrimination on any ground, including gender, race, religion, age, sexual orientation, disability, etc.