Talent.com
No longer accepting applications
Engagement Manager

Engagement Manager

QuantiphiKannur, IN
10 hours ago
Job description

Role Overview :

The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.

Required Skills & Experience

  • Excellent communication, interpersonal and managerial skills
  • Must be open to work in a 24x7 model, to support global customers across time zones.

Expertise in :

  • GCP Core Platform Services (Compute, Storage, Networking, IAM)
  • GCP Core Data Services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker)
  • DevOps & Automation (Terraform, Cloud Build, CI / CD Pipelines)

    • Key Responsibilities

    1. Customer Engagement & Governance

  • Serve as the primary customer interface for GCP managed services covering both platform and data operations.
  • Conduct regular governance meetings (weekly / monthly / quarterly) to review service performance, SLA compliance, and improvement initiatives.
  • Manage escalations effectively, ensuring transparent and timely communication with stakeholders.
  • Build and maintain strong, trusted relationships with customer technical and business teams.
  • Ensure service delivery aligns with contractual commitments and customer business needs.

    • 2. Service Delivery Oversight

  • Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker, etc.).
  • Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards.
  • Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions.
  • Ensure compliance with security, governance, and FinOps practices within GCP environments.
  • Collaborate with L2 / L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations.
  • Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations.

    • 3. Financial and Contract Management

  • Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation.
  • Support contract review & renewals, scope alignment & expansions of managed services cost with business growth.
  • Drive FinOps initiatives for cost visibility and optimization across GCP services.

    • 4. Continuous Improvement & Transformation

  • Identify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite).
  • Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation.
  • Drive innovation initiatives - e.g., adopting new GCP services, enhancing observability, or improving CI / CD efficiency.

    • 5. Team Leadership & Coordination

  • Coordinate service delivery across onshore / offshore teams, ensuring continuous coverage and operational excellence.
  • Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations.
  • Foster a culture of proactive problem-solving, technical innovation, and accountability.
    • Create a job alert for this search

    Engagement Manager • Kannur, IN

    Related jobs
    • Promoted
    Client Engagement Associate / Consultant

    Client Engagement Associate / Consultant

    Acquarius Capstorm Limitedkannur, kerala, in
    Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?. Would you like to be part of a fast-growing Australian SaaS company t...Show moreLast updated: 22 days ago
    • Promoted
    H1B Resource Deployment Manager

    H1B Resource Deployment Manager

    PTR GlobalKannur, IN
    Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs. We support some of the most ...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director – Learning & Development

    Associate Director – Learning & Development

    QBurstKannur, IN
    We are looking for a seasoned and visionary Learning & Development (L&D) leader to drive our learning strategy and capability-building initiatives across the organization.With 15–20 years of progre...Show moreLast updated: 9 days ago
    • Promoted
    Revenue Operations Manager

    Revenue Operations Manager

    XshoreKannur, IN
    We are seeking a data-driven and process-oriented.Revenue Operations Manager (RevOps Manager).CRM and email automation initiatives at Xshore. This role is at the heart of our go-to-market operations...Show moreLast updated: 4 days ago
    • Promoted
    Employee Relations (ER) Shift Lead

    Employee Relations (ER) Shift Lead

    Tata ElectronicsKannur, IN
    Tata Electronics is a prominent global player in the electronics manufacturing industry, with fast-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly and Test, Semi...Show moreLast updated: 8 days ago
    • Promoted
    Asia Church Engagement Lead

    Asia Church Engagement Lead

    Hope Rises InternationalKannur, Republic Of India, IN
    Full-Time | Remote, Based in Asia (India, Nepal, Bangladesh, the Philippines, or Sri Lanka) | Hope Rises International.Christ-centered nonprofit dedicated to restoring health and dignity to individ...Show moreLast updated: 20 days ago
    • Promoted
    Senior Facebook Ads Manager – $200K Monthly Budget | 6-Month Contract | High-Impact Project

    Senior Facebook Ads Manager – $200K Monthly Budget | 6-Month Contract | High-Impact Project

    Dozen Diamonds inKannur, IN
    Please contact the HR department via WhatsApp at : +1 (423) 316-2575.Are you a Facebook Ads strategist with a proven track record managing high-budget campaigns? . This is a 6-month contract (with po...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Senior Manager - Strategy & Partnerships

    Senior Manager - Strategy & Partnerships

    House of Shippingkannur, kerala, in
    House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies.House of Shipping's commitment to their customers begins with developing an understanding of...Show moreLast updated: 9 hours ago
    • Promoted
    VP - UHNI Engagement

    VP - UHNI Engagement

    ATRIOS ConsultingKannur, IN
    We are #hiring for a leading NGO!.Lead and expand the organisation’s major-donor and family-foundation fundraising efforts, aligning key stakeholders to our mission and driving long-term philanthro...Show moreLast updated: 9 days ago
    • Promoted
    Senior Affiliate Manager

    Senior Affiliate Manager

    MedialiftKannur, IN
    Fully-remote (from anywhere in the world).Medialift is a dynamic digital marketing agency specializing in a range of services, including in-app advertising, OEM advertising, media buying, retargeti...Show moreLast updated: 7 days ago
    • Promoted
    Lead

    Lead

    BristleconeKannur, IN
    We're Hiring : Organization change management (OCM).Minimum of bachelors degree Business, Engineering or Computer Science, HR. Change Management certification Prosci good to have.Supply chain / S4 Han...Show moreLast updated: 29 days ago
    • Promoted
    Partnerships Associate

    Partnerships Associate

    Opportunities PlusKannur, IN
    At Opportunities Plus, we are passionate about empowering young minds through transformative experiential learning, leading them to power career choices. We specialize in guiding school students age...Show moreLast updated: 29 days ago
    • Promoted
    Vp - Uhni Engagement

    Vp - Uhni Engagement

    ATRIOS ConsultingKannur, Republic Of India, IN
    We are #hiring for a leading NGO!.Lead and expand the organisation’s major-donor and family-foundation fundraising efforts, aligning key stakeholders to our mission and driving long-term philanthro...Show moreLast updated: 9 days ago
    • Promoted
    WMS Implementation Manager

    WMS Implementation Manager

    Globus LogisticsKannur, IN
    Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 27 days ago
    • Promoted
    • New!
    Manager- Influencer Outreach

    Manager- Influencer Outreach

    URPopular - Influencer Marketing CoKannur, Republic Of India, IN
    We’re a 10-year-old influencer marketing company working with India’s top and emerging brands.This role offers the opportunity to work directly on campaigns for some of the world’s and India’s lead...Show moreLast updated: 22 hours ago
    • Promoted
    • New!
    Engagement Manager

    Engagement Manager

    Quantiphikannur, kerala, in
    The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services.This i...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Affiliate & Retention Manager (iGaming)

    Affiliate & Retention Manager (iGaming)

    Valor.PartnersKannur, IN
    We are looking for a specialist who can combine partner management with player retention.A strong understanding of the iGaming market, analytics, and effective communication is essential.Gaming in ...Show moreLast updated: 10 hours ago
    • Promoted
    Campaigns Manager (US Region)

    Campaigns Manager (US Region)

    GreenternKannur, IN
    Greentern is a Singapore-based technology consulting firm specializing in bridging technology gaps for enterprises across the globe. We advise and support enterprises with the right technology solut...Show moreLast updated: 3 days ago