Senior Associate - Payment Processing
ConfidentialThiruvananthapuram / Trivandrum, India7 days ago
Job description3–5+ years in back-office operations / accounts / procure-to-pay, ideally in a BPO / shared services setting. Proven track record of handling complex payment approval cases with minimal supervision. Comfortable using spreadsheets and any standard accounting / ERP tool (training provided). Strong written and spoken communication with vendors and client teams. People support skills : coaching juniors, giving constructive feedback, and managing a small queue. Detail focus, ownership, and a continuous-improvement mindset. Willingness to work in client time zones when required. Accuracy : High first-time-right approvals (target 99%). Timeliness : On-time completion of cases (TAT). Queue Health : Low rework / returns; fast closure of aged items. Team Impact : Measurable uplift in junior team accuracy and speed. Process Wins : Improvements with visible results (time saved, errors reduced). Documentation : Clean, audit-ready files and up-to-date SOPs. Experience with hospitality / retail or multi-site businesses. Familiarity with workflow / document / ticketing tools (e.g., Freshdesk / ClickUp / Jira / SharePoint / Drive). Exposure to simple automation processes. We welcome applicants with a Bachelor's degree in Commerce, Business, or Finance—or those with equivalent hands-on experience in similar roles. Competitive salary and benefits. Leadership path into Team Lead / Operations Specialist . Structured on-boarding, training, and regular feedback. Supportive culture focused on quality and improvement.
Senior Associate - Payment Processing
Role Purpose
Own the end-to-end payment approval workflow for key clients. Handle complex cases, guide junior staff, improve how the process runs, and make sure approvals are accurate, timely, and well-documented.
What You'll Do
- Payment Reviews : Confirm that purchase orders, invoices, delivery confirmations, statements, bank details and all related documents are lined up before approval.
- Issue Resolution : Triage mismatches or missing details; work with suppliers and internal teams to close gaps quickly.
- Team Guidance : Mentor junior associates, review their work, share feedback, and help with training / on-boarding.
- Stakeholder Management : Provide clear updates to client contacts and internal managers; manage expectations and timelines.
- Reporting : Publish weekly / monthly status reports (volumes, accuracy, pending items, risks).
- Process Improvement : Spot bottlenecks and propose practical fixes (checklists, templates, clearer steps, basic automation ideas).
- Controls & Audit Trail : Keep complete, organized records and follow maker–checker style reviews where relevant.
- SOP Ownership : Keep procedures up to date; suggest improvements to ensure consistency across the team.
What You'll Bring
How We Measure Success
Nice to Have (Not Mandatory)
Education
What We Offer
Skills Required
Spreadsheets
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Senior Associate • Thiruvananthapuram / Trivandrum, India
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