Front Office Team Lead

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others;
• advocates sound financial / business decision making;
• demonstrates honesty / integrity;

leads by example.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Ensuring Exceptional Customer Service

Managing Projects and Policies

Additional Responsibilities

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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