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Relationship Manager - In-Clinic Consults
DocsAppbangalore, India2 days ago
Job descriptionIdentify and report inconsistencies or incomplete documentation Work closely with internal teams to seek clarifications or escalate exceptions Ensure adherence to internal SOPs, claim processing timelines, and confidentiality norms Maintain records of reviewed prescriptions with appropriate tagging (approved / needs clarification / rejected) Monitor provider / client performance, analyse the data, and prepare report to keep clients and internal stakeholders informed Proactively visit clients at their location to understand their needs, challenges and goals Conduct field research to stay updated on market trends and educate clients on relevant products and services and serve as a SME Master’s degree in Pharmacy (Pharmacovigilance specialization) – recent graduates Strong foundational knowledge of drugs, therapeutic categories, and disease profiles Attention to detail and ability to analyze documents logically Proficient in MS Office tools and comfortable working with digital platforms Strong written and verbal communication skills
Key Responsibilities :
- Review prescriptions to assess whether the diagnosed disease / condition is covered under the customer’s insurance policy
- Perform basic quality checks on prescriptions including :
○ Verifying doctor’s name, registration ID, and specialization.
○ Ensuring mandatory details are present (diagnosis, medicines prescribed, patient details, date, etc.)
Required Qualifications :
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Relationship Manager • bangalore, India