Technical Delivery Manager (Digital, Data, QE & Salesforce)
Role Summary
Own end-to-end delivery of multi-workstream programs spanning Digital Engineering (Front End, Middleware & Cloud), Data / Analytics, Quality Engineering, and Salesforce. Lead cross-functional squads, align stakeholders, manage scope / schedule / cost / quality, and drive predictable outcomes with a strong engineering backbone.
Responsibilities
Delivery & Program Leadership
- Orchestrate multi-team delivery (roadmaps, milestones, dependencies, release plans) across web / mobile, APIs / integration, data, QE, and Salesforce workstreams.
- Run Agile at scale (Scrum / Kanban / SAFe) : backlog health, sprint goals, PI planning, metrics.
- Own RAID (Risks, Assumptions, Issues, Dependencies), change control, and escalations.
Stakeholder & Communication
Serve as primary client interface; translate business outcomes into actionable delivery plans.Establish governance : weekly status, steering decks, OKRs, and executive communications.Engineering Excellence
Guide solutioning with architects across front end (JavaScript / TypeScript; React, Angular, Vue; iOS / Android; React Native / Flutter) , middleware (Java, .NET, Python, Node.js, MuleSoft) , and cloud (AWS, Azure, GCP) , applying API‑led and cloud‑native patterns.Oversee data pipelines (ETL / ELT), lakehouse / warehouse, MDM / data quality, and reporting / AI readiness.Champion QE strategy (automation‑first, CI / CD quality gates, performance / security testing) and Salesforce delivery quality (Sales / Service / Experience Cloud, integrations).People & Process
Build and mentor high‑performing, multi‑geo teams; optimize team topology and roles.Drive DevOps practices (CI / CD, infrastructure as code, observability, SRE handoff).Financials & Compliance
Own budgets, forecasts, SOWs / changes, and vendor management.Ensure security, privacy, and compliance standards (e.g., SOC 2, GDPR where applicable).Technical Scope & Stack (must‑have familiarity)
Front end — Web & Mobile
Web : JavaScript / TypeScript, React (incl. Next.js), Angular , VueMobile : iOS (Swift / SwiftUI) , Android (Kotlin / Java) , React Native , FlutterSupporting : modern CSS, state management (Redux / MobX / NgRx / Pinia), component libraries / design systems, accessibility, performance optimizationMiddleware / Integration
Java (Spring Boot / Spring Cloud) , .NET (.NET 6 / 7, C#) , Python (FastAPI / Django / Flask) , Node.js (Express / NestJS)MuleSoft Anypoint Platform (API design, RAML / OpenAPI, policies), REST / GraphQL / gRPC, eventing (Kafka / SQS / SNS), OAuth2 / JWT, API gatewaysCloud
AWS : EKS / ECS / Lambda, API Gateway / ALB, S3, RDS / DynamoDB, CloudWatch, IAMAzure : AKS, Functions, API Management, Storage, SQL / Cosmos DB, MonitorGCP : GKE / Cloud Run, Cloud Functions, Pub / Sub, Cloud Storage, BigQueryInfra & Ops : Terraform / CloudFormation / Bicep, CI / CD (GitHub / GitLab / Azure DevOps), observability (cloud‑native, Datadog / New Relic)Required Qualifications
8–12+ years in software delivery, including 4+ years leading multi‑workstream programs.Hands‑on background in at least two of : front‑end engineering, API / middleware, cloud, data / analytics, QE automation, Salesforce.Proven success delivering enterprise integrations (REST / GraphQL, event‑driven), iPaaS (e.g., MuleSoft / Azure Integration / AWS), and cloud‑native solutions.Working knowledge of data platforms (Databricks / Snowflake / BigQuery / Redshift), ETL / ELT (dbt / Airflow), and BI (Power BI / Tableau / Looker).QE leadership : test strategy, automation frameworks (Cypress / Playwright / Webdriver / Tosca), performance / security testing, and defect leakage control.Salesforce program oversight (Sales / Service / Experience Cloud), data model basics, environment & release strategy, and integration patterns.Mastery of Agile delivery tools (Jira / Confluence), DevOps / CI‑CD (GitHub / GitLab / Azure DevOps), and infrastructure concepts (Terraform / CloudFormation / Bicep).Excellent client communication, negotiation, and executive reporting skills.Nice to Have
Domain experience in Banking / Financial Services, Hospitality, or Manufacturing.Certifications : PMP / PMI‑ACP, CSM / SAFe, AWS / Azure / GCP Associate+, Salesforce Administrator / Platform App Builder, ISTQB / TMMi.Exposure to security & compliance programs and cost optimization.Education
Masters / bachelor's in computer science / engineering / information systems (or equivalent experience). Master’s a plus.