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Linux KVM Support Engineer

Linux KVM Support Engineer

Talent WorxBangalore
6 days ago
Job description

Key Responsibilities :

  • Resolve customer issues via telephone, email, or remote sessions.
  • Identify, escalate, and document issues according to internal process guidelines.
  • Leverage internal technical expertise, including peers, mentors, knowledge bases, and forums, to provide effective solutions.
  • Collaborate with other technology teams to diagnose and isolate complex issues.
  • Maintain high-quality documentation, SLA compliance, and operational metrics.
  • Participate in Problem Management, Post-Incident Reviews, and Root Cause Analysis (RCA).
  • Ensure performance monitoring, reporting, and troubleshooting for Linux KVM servers and virtualized environments.

Technical Skills :

Linux & KVM Administration :

  • Administer, operate, and manage Linux KVM servers.
  • Strong experience with Linux command-line interface and Linux administration.
  • Experience with virtual machine operations, configurations, and cluster features such as HA and DRS.
  • Performance monitoring and analysis using charts and metrics.

    • Networking & Storage :

  • Linux and KVM level networking configuration and troubleshooting.
  • Storage configuration including iSCSI, FC, software iSCSI, RDM, and clustered storage environments.

    • Additional Skills :

  • Experience in a 24 / 7 support environment.
  • Knowledge of enterprise managed services processes.
  • Ability to work independently and collaboratively in high-pressure, customer-facing situations.

    • Professional Attributes :

  • Strong analytical and troubleshooting skills.
  • Excellent communication and documentation skills.
  • Flexible and adaptable to shift rotations and urgent issue resolution.
  • Proactive in learning and applying emerging Linux, virtualization, and cloud technologies.

    • Certifications (Preferred) :

  • Linux Administration (RHCE, LPIC, or equivalent)
  • KVM or Virtualization certifications
  • Kubernetes administration or deployment certification

    • (ref : hirist.tech)

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