Telehealth CALL CENTER Coordinator

About the job

Company Description :

Welcome to Sedona Management Solutions, your trusted partner in innovative technical solutions. We specialize in custom software development, medical billing, web, and mobile app development, all designed to help our clients achieve their goals with efficiency and precision.

Role Description

Sedona Management Solutions is seeking a dedicated Telehealth CALL CENTER Coordinators / Scheduler for a full-time position. As a Telehealth CALL CENTER Coordinators  / Scheduler,

You will be a primary contact for patients, responsible for managing medical office tasks, patient scheduling, record keeping, and daily communications. You will work closely with both patients and healthcare providers to create an organized, compassionate experience. This role requires availability to work the night shift (U.S. hours : 8 AM to 5 PM PST).

Key Responsibilities

Handling patient inquiries via phone

Schedule appointments : Book, cancel, and reschedule appointments for services based on patient requests and physician schedules.

Verify information : Collect and verify patient demographic, insurance, and other vital information for registration

Document interactions : Accurately record patient calls, inquiries, and appointment details in EPIC

Follow protocols : Adhere to all established call center protocols, Patient specific guidelines, and HIPAA regulations to protect patient confidentiality.

Screen calls : Identify emergencies or urgent requests and route them to the appropriate team member or department.

Provide basic information : Offer basic medical information and directions as appropriate, under the guidance of healthcare professionals.

Enter Refill request for medications

Communication :

Strong verbal and written communication, with an emphasis on empathy, professionalism, and patience.

Adaptability : Ability to work in a fast-paced environment and adapt to changing procedures.

Healthcare knowledge : Familiarity with medical terminology and basic healthcare processes is beneficial.

Schedule :  Monday – Friday |8am to 5pm PST

Preferred :

Outpatient practice experience

Experience with Multi specialty practice

Proficiency in EPIC EMR