Pelatro - Support Engineer - Telecom Systems

Job Title : Support Engineer

Location : Bangalore

Employment Type : Full-Time | 247 Rotational Shifts

About the Role :

We are looking for a proactive and technically skilled Support Engineer to join our operations team. The ideal candidate will be responsible for monitoring, troubleshooting, and supporting enterprise-grade telecom products deployed at customer environments. This role requires shift-based operations (including night shifts) to ensure 247 customer support and service availability.

Key Responsibilities :

• Monitor and manage system alarms, alerts, and job logs across multiple customer environments.
• Conduct preliminary investigation and root cause analysis for alerts following defined procedures and SLAs.
• Manage and acknowledge customer tickets through the support management system within agreed timelines.
• Work closely with Level 2 (L2) and Level 3 (L3) support teams by providing detailed logs and analysis for issue resolution.
• Coordinate with customer operations teams to ensure timely communication and status updates.
• Develop, modify, and maintain shell scripts to enhance monitoring and automation capabilities.
• Ensure system uptime and reliability through proactive checks, validations, and escalation management.
• Document technical findings, incident resolutions, and operational improvements.

Required Skills & Qualifications :

Education : Bachelors degree in Computer Science, Information Technology, or related field.

Experience : 110 years of hands-on experience supporting Telecom BSS / OSS systems or similar enterprise environments.

Preferred Attributes :

Work Schedule :

(ref : hirist.tech)