Customer Support Specialist

Company Description

Incorporated in 1998, We, Suparshva Swabs (I) is the one of the largest & the most qualitative manufacturer / exporter of Personal Hygiene products, like Cotton buds, special swabs, Cotton balls etc., in entire South Asia.

Role Description

This is a full-time on-site role for a Customer Care Executive located in Delhi, India. Must have expert skills in the following applications :

Microsoft Business Suite (word, excel, etc.)

Must have the following qualities / attributes :

• Good communication and Analytical skills.
• Respond to customer inquiries and issues
• Requires self-management and project management ability.
• Ability to engage effectively with field teams, managers and executives.
• Manage phone calls and correspondence (e-mail etc.).
• Provide feedback to management on customer issues, concerns.
• Submit timely reports and prepare presentations as assigned.
• Assist colleagues whenever necessary.
• Knowledge of mathematics / calculation is an essential requirement.

Qualifications