Delivery Excellence Manager

Hiring : Delivery Excellence Specialist | Brillio | Bangalore

At

Brillio , we are looking for a passionate

Delivery Excellence Specialist

who can drive customer experience, efficiency, and innovation across our delivery engagements.

If you are someone who thrives on enabling teams, implementing best practices, and ensuring delivery excellence at scale — we’d love to connect!

Location : Bangalore

Experience : 8–10 years

About the Role

As a

Delivery Excellence Specialist , you will work closely with our business engagements to :

Enhance customer experience through coaching, enablement, and fact-based decision-making.

Drive visibility, repeatability, consistency, and predictability in delivery engagements.

Lead practice-level initiatives that quantitatively improve delivery maturity and performance.

Key Responsibilities

Drive and implement

ISO 20K

practices in line with the

ITIL framework .

Enable and train teams on service management processes.

Lead

service design , rollout, and enablement across practices.

Conduct

engagement audits

and lead ISO 20K certification programs.

Design and deploy

scorecards and dashboards

to measure service maturity.

Identify and mitigate project risks proactively.

Work with leadership to promote

self-organizing teams

within an enterprise setup.

Conduct trainings and drive service improvement initiatives.

Present insights and performance updates to customers.

What We’re Looking For

8–10 years’ experience in

Infrastructure Managed Services

and

Service Management

(ITIL-based).

Hands-on experience with

ITSM tools .

Strong analytical and reporting skills (Excel proficiency required).

Excellent communication and presentation skills.

Understanding of

IT infrastructure landscapes

and

cloud technologies .

Self-driven, result-oriented, and innovative thinker.

Preferred Skills

Exposure to

Six Sigma initiatives .

Experience in

Power BI visualization

and reporting.

If you are passionate about

driving delivery excellence and building scalable, high-performing service practices , come join us at

Brillio !