Desktop Engineer
NAZZTECPrayagraj(Allahabad), IN8 days ago
Job description1–2 years of hands-on experience in desktop / laptop support and mobile device troubleshooting . Working knowledge of Azure AD, O365, Intune / EMS , and antivirus management. Familiarity with ITIL processes and ticket lifecycle management. Strong coordination and vendor management abilities. Excellent communication, analytical, and problem-solving skills . Passionate about providing end-user IT support and customer satisfaction. Comfortable working onsite in a dynamic, fast-paced environment . Proactive in identifying issues, suggesting improvements, and delivering timely solutions.
Job Title : IT Support / Desktop & End-User Support Engineer
Location : Kamba (near Kalyan), Mumbai, Maharashtra
Experience : 1–2 Years
Shift / Timings : 8 AM – 8 PM (Onsite Support)
About the Role :
We are seeking a motivated and detail-oriented IT Support / Desktop & End-User Support Engineer to provide onsite technical support for desktops, laptops, mobile devices, and other IT systems. The ideal candidate will have hands-on experience in end-user support, device configuration, troubleshooting , and exposure to Azure AD, Microsoft 365, and Intune / EMS environments.
Key Responsibilities :
- Provide onsite technical support for desktops, laptops, printers, and other user devices.
- Troubleshoot and configure end-user devices, including mobile and Wi-Fi connectivity .
- Manage and resolve incidents through ITIL-based ticketing systems .
- Deliver L2 support for O365 and Intune / EMS across desktops and mobile devices.
- Install, update, and troubleshoot antivirus software and endpoint security tools.
- Support users with MS Office, Outlook , and related productivity applications.
- Coordinate with external vendors and escalate issues when required.
- Ensure implementation of IT best practices and compliance with global IT standards.
- Perform O365 mailbox configuration , license management, and OneDrive administration.
- Configure and maintain ADFS for user authentication and access control.
Skills & Qualifications :
Ideal Candidate :
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Desktop Engineer • Prayagraj(Allahabad), IN
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