Guest Service Associate

About the Company :

The Fresh Factory is an upcoming clean label cafe cum retail store in Indiranagar, Bangalore. The Fresh Factory is a focused high quality clean label grocery store which becomes a sourcing centre for the kitchen and barista for food and beverages.

About the Role :

We are looking for a Guest Service Associate for grocery store operations in Bangalore, ensuring smooth daily operations while delivering world-class customer experiences.

Greet guests warmly and ensure a welcoming, personalized experience from arrival to departure

Assist guests with inquiries related to menu, retail products, store layout, and brand philosophy

Handle billing, orders, and product exchanges efficiently while maintaining accuracy

Resolve guest concerns promptly and professionally, aiming for complete satisfaction

Maintain cleanliness and presentation of guest areas, including café tables and retail counters

Upsell products and experiences mindfully, keeping customer needs and preferences in mind

Capture feedback and relay insights to the management team for continuous improvement