Call Centre Executive

JOB DESCRIPTION

Position : Call Centre Executive - Retail Industry

Company : FRQ BRO Private Limited (OPPO )

Location : Coimbatore

Experience : 0–1 year (Freshers can apply)

Both : Male and female can apply

salary : 17000 Monthly

Office Timing : 10.00 AM TO 6.30 PM

Company Benefits : PF, ESIC, GPA, Training with pay, Brith day gifts, Demo offers, Diwali Bonus, yearly twice Salary hikes opportunities.

About the Role :

We are seeking a detail-oriented and analytical Call Centre Executive to join our team at FRQ BRO Private Limited (OPPO), Coimbatore . The ideal candidate will be responsible for handling inbound and outbound calls, preparing and analysing call reports, and maintaining customer data to support effective business decision-making in the retail industry.

Key Responsibilities :

• Handle incoming and outgoing customer calls in a professional and courteous manner.
• Create and implement customer care protocols to improve service quality.
• Build and maintain sustainable customer relationships through effective communication and problem-solving.
• Escalate customer issues to the appropriate departments for timely resolution.
• Prepare and analyse call and customer service reports to support business operations.
• Ensure accuracy and attention to detail in all customer interactions and data entries.
• Maintain a high level of organizational and multi-tasking ability in a fast-paced environment.

Required Skills :

Any degree / diploma

How to Apply :

#HIRING #OPPO #FRQ BRO PRIVATE LIMIED #FRESHERS