Customer Service Representative

We are a leading retail and e-commerce brand specializing in ethnic wear, committed to providing exceptional products and service to our customers across India. We are looking for a proactive and customer-focused Customer Service Executive to join our team.

Key Responsibilities :

• Engage with potential customers via phone (inbound & outbound) to close leads and drive sales .
• Conduct cold calling to generate new business opportunities.
• Provide excellent customer support, address queries, and guide customers through the purchase process.
• Follow up with prospects and existing customers to ensure a smooth buying experience.
• Maintain records of interactions and update the CRM system.
• Collaborate with internal teams (sales, logistics, and marketing) to enhance customer satisfaction.

Requirements :