SME - Account Manager - US Clients

Job Title : SME Account Manager – US-Based Clients

Location : Remote

Job Type : Full-Time

Overview :

We are seeking a highly motivated and experienced SME Account Manager to manage and grow relationships with a portfolio of US-based enterprise clients. This role focuses on post-sale client engagement, renewal management, and expansion opportunities. If you're passionate about customer success, have a knack for strategic selling, and thrive in a fast-paced, B2B SaaS environment, this opportunity is for you.

Key Responsibilities :

• Client Relationship Management : Oversee a portfolio of approximately 400 U.S. accounts, with a mix of long-term contract clients and those requiring active renewal management.
• Retention & Growth : Drive renewals and identify opportunities for account expansion and cross-selling, using consultative sales approaches to align with client business goals.
• Customer Engagement : Act as a trusted advisor by conducting regular business reviews, presenting performance insights, and advocating for client needs.
• Internal Collaboration : Coordinate across departments (Customer Support, Sales Operations, Finance, etc.) to ensure seamless client experiences.
• Sales Forecasting : Monitor usage trends and account health to forecast renewals and upsell opportunities accurately.
• Documentation & Reporting : Maintain up-to-date client records and activity tracking within CRM systems (Salesforce, Sales Navigator).
• Industry Insight : Stay current with industry trends and regulations, translating them into actionable insights and service enhancements for clients.

Required Skills and Experience :

Key Attributes for Success :