Engineer After Market Service Support

This role involves a variety of tasks aimed at facilitating service processes ensuring accurate documentation and maintaining comprehensive management information systems (MIS). This position shall prepare all spares quotes / FR collection and support front-end Service team members. This role is essential for driving Aftermarket efficiency and ensuring that our service team has the necessary support to achieve their targets.

Responsibility :

This position shall be responsible for

1. Service Spares Coordination

a. Supporting to Field Engineer in preparation of Spares quote and related Documents

i. New Customer Addition

ii. Preparation of Quotations (JD EDWARDS (E1) / XLS)

iii. Preparation of SPO (Spares Purchase Order)

iv. Preparation of FOC - (Free of Cost) SPO in JD EDWARDS (E1)

v. Coordination with Customer for Field Return Parts.

vi. Follow up of spares ordered and payment follow up .

2. MIS & Data Entry

a. Data preparation Spares order tracking - Engineer wise

b. AOP & LRP Preparation Support.

Basic Qualification & Competencies

Education : Diploma / Bachelor of Engineering (Mechanical Production Electrical).

Experience : 4 experience in sales coordination or a related field is preferred.

Proficiency in MS Office Suite and experience with ERP systems.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work collaboratively in a team environment.

Language Preferred Tamil Hindi English

Who we are :

Milacron is a global leader in the manufacture distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems injection molding extrusion equipment. We maintain strong market positions across these products as well as leading positions in process control systems mold bases and components maintenance repair and operating (MRO) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment components and service to our customers throughout the lifecycle of their plastic processing technology systems.

EEO : The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity / expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1