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Team Leader – eCommerce Operations

Handelnine GlobalKalyan-Dombivli, IN

3 days ago

Job description

About Handelnine Global

Handelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe. From high-traffic websites and data-driven merchandising to seamless logistics and customer experience, were building an ecosystem that powers global commerce. Our Mumbai fulfillment center plays a crucial role in delivering excellence and delight to our customers, and were now looking to strengthen this backbone of our operations.

Handelnine Global requires a Team Leader- eCommerce Operations, for our E-commerce division.

We run e-commerce sites across multiple categories, in India, the United Kingdom, European Union, Australia, Singapore & Canada - with more Global sites coming up.

The Team Leader will be responsible for managing a small team of operations executives and ensuring smooth daily operations, while driving process improvements and efficiency.

Responsibilities include :

Lead and mentor a team of executives handling daily purchasing and order fulfillment tasks.
Allocate and monitor daily workloads to ensure timely completion of tasks.
Purchase products online based on orders received, as displayed in our internal software, while guiding the team to follow best practices.
Track, manage, and update all purchase and order data accurately in Excel / Google Sheets.
Identify efficient and reliable vendor websites, optimizing purchase costs and delivery timelines.
Analyze weekly KPI reports, highlighting :
Purchase mapping
Missing purchases
Delivery delays
Team performance metrics
Process improvement opportunities
Conduct regular team reviews and training sessions to improve accuracy, speed, and decision-making.
Coordinate with cross-functional teams to manage escalations promptly.
Monitor and ensure adherence to all operational KPIs, including delivery timelines, sourcing efficiency, and team productivity.
Propose and implement long-term process improvements to enhance efficiency and reduce operational issues.
Report progress, challenges, and solutions directly to the Operations Manager.

Ideal Candidate Profile :

3 to 5 years of experience in eCommerce operations, purchasing, or a similar role, with at least 1 year in a supervisory / team leader role .

Strong team management and leadership skills with the ability to coach, mentor, and motivate team members.

Proficiency in Microsoft Excel / Google Sheets, including :

VLOOKUP & HLOOKUP

Pivot Tables

IF conditions, SUMIFS, COUNTIFS, and other advanced formulas

Data filtering and consolidation

Strong analytical and problem-solving skills; ability to make data-driven decisions.

Excellent organizational and time-management skills with the ability to prioritize tasks effectively.

Comfortable working in a fast-paced, high-pressure, team-oriented environment.

Graduate in any discipline.

Prior experience in global eCommerce operations.

Experience with sourcing, vendor negotiations, and cost optimization.

Ability to multitask and manage escalations efficiently.

Strong verbal and written communication skills.

A proactive mindset with ownership of processes and outcomes

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Team Leader • Kalyan-Dombivli, IN