SAP Associate Consultant - Application Support

Summary

As an SAP Associate Consultant, you will provide first-level support to end-users by troubleshooting and resolving basic SAP issues. You will assist in monitoring system performance, logging issues, and escalating complex problems to senior consultants. This role is an excellent opportunity to gain hands-on experience in SAP environments and develop a strong foundation for a career in SAP consulting. The candidate should be ready to work in a rotational 24 x 5 shift schedule across Japan, UK, and US shift timings.

Responsibilities

• Should be able to learn and work on monitoring and assigning tickets using Service Now tool, handling initial level of queries from clients on emails, responding to emails, receiving phone calls from end users, making phone calls to service desk. Prior experience will be an added advantage.
• Excel reporting, preparation of excel reports, preparing dashboard (using Microsoft Excel, PowerPoint, and Word), and Internet savvy.
• Should have worked on Support Incidents, tickets.

Skills and Qualifications

Business Skills

Consulting Skills

General Skills / Tasks

Skills Required

Servicenow, Incident Management, Email Handling, Client Communication, phone support