Manager - Operations and Strategy

Role Overview

We are seeking a qualified Chartered Accountant (CA) with strong operational and people management expertise to join our team as Manager - Operations.

The role involves overseeing day-to-day operations, ensuring process excellence, implementing controls, and driving continuous improvement within the capability centre. The candidate will be a key liaison between business stakeholders and delivery teams, ensuring smooth execution and high-quality outcomes.

Reporting to : Partner

Job Responsibilities :

• Manage daily operations of the Capability Centre across Administration, finance, compliance, and support functions.
• Ensure adherence to organizational policies, internal controls, and quality standards.
• Drive process standardization, automation, and efficiency initiatives.
• Lead and mentor a team, fostering a culture of accountability, discipline, and performance.
• Monitor KPIs, prepare MIS reports, and present operational insights to management.
• Partner with HR and leadership on talent acquisition, training, and staff engagement initiatives.
• Troubleshoot operational challenges and provide quick, sustainable solutions.

Qualifications & Requirements

Contact Details : 9998012638 /

Skills Required

Automation, Process Standardization, Process Improvements, Stakeholder Management