Shift Manager

Company Overview

Jio Indias leading telecom operator with over 400 million customers drives innovation in both B2C and B2B segments. Delivering comprehensive 5G AI / ML and cloud-native solutions for networking and digital services Jio is headquartered in Navi Mumbai and is part of the Media & Telecommunications industry. Learn more at Overview

The Shift Manager at Jio will play a pivotal mid-level operational role working full-time from either Jamnagar or Mumbai. Candidates should bring 4 to 6 years of relevant experience in managing teams overseeing shift operations and driving operational excellence within a dynamic and innovative telecommunications environment.

Qualifications and Skills

• Proven experience in shift management ensuring smooth operations and team accountability during assigned periods (Mandatory skill).
• Strong staff scheduling abilities effectively allocating manpower to match operational demands and team strengths (Mandatory skill).
• Demonstrable commitment to operational excellence continuously implementing best practices and pursuing process optimization (Mandatory skill).
• Exceptional team leadership inspiring and guiding team members to consistently achieve targets and service standards.
• Outstanding customer service orientation addressing both internal and external user needs promptly and professionally.
• Ability to identify and implement process improvement initiatives that enhance efficiency productivity and quality of operations.
• Adept at managing high-pressure situations resolving conflicts and maintaining a positive results-based work environment.
• Experienced in monitoring key performance indicators analyzing reports and driving corrective actions as needed.
• Strong communication and interpersonal skills able to clearly convey instructions and feedback across different teams and shifts.

Roles and Responsibilities

Required Experience :

Manager

Key Skills

Restaurant Experience,Labor Cost Analysis,Customer Service,Communication skills,Basic Math,Food Safety Experience,Management Experience,Shift Management,Employment & Labor Law,Leadership Experience,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1