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Reservation Executive

Reservation Executive

Mirashya Homes Goaraipur, chattisgarh, in
1 day ago
Job description

🌟 We’re Hiring : Reservations Executive – Mirashya Homes

📍 Location : Candolim (On-site) | Goa-based candidates only

🕒 Employment Type : Full-Time

About Mirashya Homes

Mirashya Homes is one of Goa’s fastest-growing luxury hospitality and real estate brands, operating as a full-service property management company.

We manage a curated portfolio of high-end villas and boutique apartments, delivering seamless stays and elevated guest experiences across Goa.

Our team is young, fast-paced, and growth-focused—we value ownership, efficiency, innovation, and a guest-first mindset.

If you’re passionate about hospitality and thrive in a dynamic, guest-centric environment, you’ll feel right at home with us.

💼 Key Responsibilities Reservations & Guest Communication

  • Manage daily reservations across OTAs (Airbnb, MMT, Goibibo), PMS, WhatsApp Business, calls & emails
  • Respond to inquiries promptly and convert leads into bookings
  • Guide guests on verification, booking steps, property details & stay requirements
  • Maintain accurate calendars, availability & OTA listings

Operations Coordination

  • Coordinate with caretakers, housekeeping & the ops team for smooth check-ins / outs
  • Assist with concierge services & upsell value-added offerings (airport transfers, decorators, experiences, etc.)
  • Ensure property readiness before guest arrivals

    • Revenue, Reporting & Market Insights

  • Assist with pricing, discounts, taxes & promotional strategies
  • Prepare daily / weekly reservation reports
  • Track competitor rates, market trends & upcoming high-demand periods
  • Support relationships with travel agents, brokers & B2B partners

    • Issue Resolution & OTA Handling

  • Handle escalations professionally and empathetically
  • Coordinate with OTA support (Airbnb, MMT, Booking.com, etc.) for disputes, adjustments & guest claims
  • Ensure swift and effective resolution of concerns

    • 🎯 What We’re Looking For

  • Graduate in Hospitality, Tourism, Business, or related fields
  • 1–3 years of experience in hospitality or reservations
  • Excellent spoken & written English
  • Experience with OTAs, PMS, WhatsApp Business & basic Excel
  • Strong organizational skills & ability to multitask
  • Problem-solving mindset with a calm, guest-first approach
  • Flexibility to work weekends & holidays (rotational)

    • ✨ Why Join Us?

  • Work with a premium, fast-growing hospitality brand
  • Young, supportive and high-performance team
  • Growth opportunities across reservations, operations & revenue management
  • Exposure to luxury villas, boutique residences & high-profile clientele
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    Executive • raipur, chattisgarh, in