Senior Data Analyst

Role overview : We are seeking a detail-oriented and insights-driven Senior Data Analyst to join our growing Insights & Experience team. In this role, you will be responsible for analyzing quantitative survey data to uncover customer insights, identify key trends and pain points, and translate findings into clear, actionable recommendations. The ideal candidate will have a strong background in customer research, experience with Voice of Customer (VoC) and Customer Experience (CX) programs, and the ability to deliver compelling presentations to internal stakeholders and clients.

Key Responsibilities :

Analyze structured and unstructured survey data to extract trends, patterns, and key insights related to customer experience, satisfaction, and behavior.

Review and interpret open-ended (verbatim) responses, identify key themes, and assess sentiment using manual and automated methods.

Support Quantitative Research and VoC / CX programs by creating cross-tab reports, dashboards, and insights summaries.

Work closely with Consumer Insights, Marketing, Product, and Experience teams to translate data into business narratives.

Design and deliver visually compelling PowerPoint presentations highlighting findings, pain points, and strategic recommendations.

Present insights to senior stakeholders in a clear, confident, and consultative manner.

Collaborate with stakeholders to understand business questions and align analysis to their objectives.

Maintain quality standards in data cleaning, validation, and integrity across survey datasets.

Continuously explore new methods, tools, and frameworks to improve insight generation.

Use statistical techniques to support advanced analysis, including regression, factor analysis, or segmentation.

Key Skills :

Bachelor’s or Master’s degree in Statistics, Economics, Market Research, Business Analytics, Psychology, or related fields.

7+ years of experience in Quantitative Research, Customer Insights, VoC programs, or CX analytics.

Strong analytical skills and comfort with large datasets derived from surveys or feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey, etc.).

Proven ability to interpret data and translate it into insightful, business-relevant stories.

Familiarity with open-end verbatim analysis, sentiment tagging, and theme identification.

Excellent skills in Microsoft PowerPoint – ability to create compelling insights decks.

Proficient in Excel or Google Sheets for data analysis and tabulations.

Strong presentation and communication skills – must be able to deliver insights to leadership-level stakeholders.

High attention to detail and commitment to accuracy and data quality.

Knowledge of basic statistics or tools like SPSS, R, or Python.

Why NeuIQ :

Culture of Innovation : Join a team that values creativity, experimentation, and disruption in the tech industry.

Growth Opportunities : NeuIQ is committed to helping our team members grow their skills and careers through learning and development.

Work-Life Balance : Flexible work options, including [remote / hybrid / on-site], ensuring you can thrive both personally and professionally.

Diversity and Inclusion : At NeuIQ, we celebrate differences and foster a culture where everyone feels valued and heard.

Equal Opportunity Employer Statement : NeuIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.