Associate Manager, D&AI BIOps (Business Intelligence Operations) Consumer & Commercial

Responsibilities

• Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy.
• Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime.
• Support efforts to optimize data models, enhance report performance, and reduce query execution times.
• Work closely with Data Engineering, Analytics, AI / ML, CloudOps, and DataOps teams to support data-driven decision-making.
• Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements.
• Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders.
• Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams.
• Assist in maintaining service-level agreements (SLAs) and engaging with subject matter experts (SMEs) to meet business demands effectively.
• Partner in the work intake process and Agile management practices to ensure alignment with PepsiCo's operational goals and objectives.
• Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency.
• Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving.
• Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively.
• Assist in fostering a collaborative, high-performing team culture by supporting the team's operational growth and skill development.
• Help ensure agility within the team by enabling swift priority changes while maintaining productivity.
• Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization.

Qualifications

Skills Required

Data Analytics, Cpg, data acquisition, Data Catalog, Data Management, Business Inteligence