Asia Pacific Data Solutions Operations Leader

Key Job Responsibilities

• Directly manage and engage Data Solutions Operations of 8 people, located across the region to ensure alignment of the regional strategy and operation to the global strategy and operation (key markets : Southeast Asia, India, Australia, Hong Kong, Japan).
• Manage Data Solutions Operations (including Platform Operation and Data Operations) for data solutions products and services delivered in the region and aligned with the global Data Solutions strategy.
• Platform Operations Client Experience Management
• Onboard clients to platforms with proper access rights, provide training, answer client inquiries, and manage platform tickets to make sure they are managed till closure.
• Ensure client delivery requirements have been delivered as outlined in contracts.
• Product Data Review
• Collaborate with each data solutions team undertaking market data review activities and global data solutions operations to review the overall content, coverage, and quality of the cross-client data contained within a survey and ensure proper configuration.
• Data Operations Data Progress Tracking Risk Management
• Ensure data is received, reviewed, and published in line with global schedules and local market priorities.
• Platform Integrations
• Ensure data products and curated reports are set-up accurately on both a preliminary and final basis and published correctly on schedule to all platforms.
• Data Analytics Management
• Track data management activities such as data submission loading, data editing requests, scheduling data validation reports, other data analytics management / automation.
• Data Foundations, Overall Efficiency Technology
• Ensure all technology, operational efficiencies, overall readiness for client and product delivery, including site set-up, calculations, data elements, survey set-up, etc.
• Drive global consistency within data solutions platforms and processes.
• Coordinate with each local team, manage the process for global platforms and applications testing, deployment, and improvement.
• Work with APAC Data Solutions Leadership Team for Data Solutions Product Management Activities
• Product Coverage (surveys and studies), content, principles, suppression, data privacy.
• Product Content, including methodology decisions and validating data sets prior to publication.
• Product Assets (product materials to facilitate client engagement).
• Regional Voice of the Client
• Bring the regional voice of the client and colleagues relating to data solutions products and platforms to global strategic and tactical decision-making.
• Operational Excellence and Milestone Achievements
• Drive operational excellence and accelerated milestone achievements (such as releasing data collection, timely data receipt, quarterly publications).
• Along with the TS APAC COO, set the operating strategy for the data solutions business.
• Develop strategic plans and conduct business analysis to support commercial objectives.
• Will be responsible for direct delivery targets - on time as well as high quality to the client.
• Ensure a high level of regional team collaboration with global data solutions teams, processes, and transformation.
• Implement global initiatives in region, ensuring regional market nuance and business priorities are reflected when designing global plans.
• Actively encourage and ensure utilization of scaled capabilities within function and across the wider data solutions business.

Skills Required

Operational Excellence