This job offer is not available in your country.

Customer Service Representative

ConfidentialNoida

8 days ago

Job description

We are looking for a Customer Service Representative to join our dynamic team in India. The ideal candidate will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues to enhance customer satisfaction.

Responsibilities

Handle customer inquiries via phone, email, and chat
Provide accurate and timely information to customers
Resolve customer complaints and issues effectively
Maintain customer records and document interactions
Collaborate with other departments to improve customer service
Identify and escalate priority issues to the appropriate team

Skills and Qualifications

1-6 years of experience in customer service or related field

Excellent verbal and written communication skills

Proficiency in using customer service software and tools

Strong problem-solving skills and ability to think critically

Ability to work in a fast-paced environment and manage multiple tasks

Basic knowledge of CRM systems and practices

Strong interpersonal skills and a customer-oriented mindset

Skills Required

crm software, Data Entry, Conflict Resolution, Customer Engagement, Technical Support

Create a job alert for this search

Customer Service Representative • Noida