Client Relations Specialist - Private Events

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic : Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following :

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

Can do attitude

The role…

• Act as the primary point of contact for clients, addressing inquiries, conducting show arounds and providing information on private hire services. Suggest and create promotional activity in the form of offers, value added incentives.
• Communicate effectively to ensure client satisfaction and maintain positive relationships.
• Follow up on event bookings, ensuring pre-event information flow and ensure billing and invoicing processes are handled correctly. Build and maintain viable commercial databases across all relevant industries for e-mail and postal promotions of group collateral, offers, events and incentives.
• liaise with organizers to secure ancillary business. Identify what bespoke collateral (both physical and digital) the business needs, as it evolves, to effectively sell events, spaces and restaurant bookings to corporate clients and the public.
• Monitor and evaluate the quality of private hire services, gathering feedback from clients and drivers to identify areas for improvement.
• Implement improvements to enhance the overall private hire experience.
• Work closely with the Private Hire Manager and other team members to achieve common goals and contribute to the overall success of the private hire department.
• Organize, store and update event contracts, receipts and partner contact information.
• Coordinating regarding payment processes and event contracts with the finance team and private hire manager.
• Running internal weekly events meetings.
• Any other tasks assigned by the manager.