Customer success & Prompt Specialist

Role Overview

Setup customer support workflows using client shared SOPs. Craft high-impact prompts for AI agents to produce accurate responses. You will own end to end setup—from initial kickoff call to testing, iteration, and QA.

What you will Own

Design end-to-end workflows & user journeys across industries

Write & optimize prompts for accuracy, tone, and context

Evaluate outputs via checklists / A-B tests, edge-case reviews, and user feedback

Drive continuous quality improvements

Troubleshoot response issues; define guardrails and instructions to reduce hallucinations

Document best practices and playbooks for repeatable delivery

Work with product and tech teams to deliver on-time and customer centric output

What we are looking for

Analytical, curious, iterative; comfortable running lightweight experiments and reviews

Tool-savvy with LLMs (ChatGPT, Claude, Gemini, etc.); no coding required (low / no-code builders a plus)