Urgent : Software Support Representative
TalentBridgeVadodara, Gujarat, India1 day ago
Job description1–3 years of experience in a technical or client support function (SaaS environment preferred). Familiarity with helpdesk ticketing systems (ZenDesk experience a plus). Strong problem-solving skills with the ability to troubleshoot quickly and effectively. Excellent communication skills – verbal, written, email, and phone. Ability to collaborate across departments including Development, Product Management, and Customer Onboarding. High energy, enthusiasm, initiative, and a professional approach. Strong organizational and planning skills; self-motivated with a willingness to learn. Proficiency in Excel fundamentals (preferred). Knowledge of Accounting & Audit is a plus. Bachelor’s degree or equivalent combination of education and experience. Comfortable working in Pacific Time Zone schedules. Transportation allowance Canteen subsidy Night shift allowance (as per process) Schedule attendance bonus Health insurance Tuition reimbursement Incentive components (campaign-wise) Work-life balance initiatives Rewards & recognition programs Internal career growth through IJP (Internal Job Postings)
Job Description – Software Support Specialist ( Rotational Night Shift )
Location : Vadodara (On-Site)
What You Will Be Doing
- Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively.
- Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance.
- Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders.
- Maintain ownership of client issues through to resolution, even when coordinating with other teams.
- Collaborate with sales to resolve consumer issues, playing an active role in client retention.
- Build and maintain a strong knowledge of Autotrader products and services, along with organizational processes, policies, and systems.
- Adapt to changing responsibilities and contribute to special projects or assignments to support team and company objectives.
What We’re Looking For
What We Offer
Create a job alert for this search
Urgent Representative • Vadodara, Gujarat, India
Related jobs
- Promoted
Software Support Representative
TalentBridgeVadodara, Gujarat, India Job Description – Software Support Specialist ( Rotational Night Shift ).Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effect...Show moreLast updated: 5 days ago
- Promoted
Customer Support Representative
Kayana | Ordering & Payment SolutionsNadiad, Gujarat, India Job description About Kayana Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ord...Show moreLast updated: 30+ days ago
- Promoted
VOIP Support Engineer
clientAnand, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
AtlassianVadodara, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 5 days ago
- Promoted
Software Architect
CartneyVadodara, IN Telecom BSS / OSS experience MANDATORY.Required Skills and Experience.Order Management, Service Fulfillment, Service Assurance, Mediation, and Billing.
CI / CD automation and knowledge of infrastructure...Show moreLast updated: 3 days ago
- Promoted
Customer Support Representative
AnonymousVadodara, Gujarat, India ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply.Multiple shifts available details will be shared during initial screening if you are shortlisted.Customer Support Rep...Show moreLast updated: 30+ days ago
- Promoted
Personalized Support Engineer (Technical Support with Ticketing Tool Exp)
TELUS DigitalNadiad, IN The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 6 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Vadodara, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
Presales Support
APPIT Software IncVadodara, IN Lead the Salesforce integration with voice (PBX) and messaging services.Work closely with teams to design, implement, and validate the integration architecture.
WebRTC Softphone dialer development o...Show moreLast updated: 5 days ago
- Promoted
Oracle Technical Support – SCM
Best Infosystems Ltd.Nadiad, IN Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – SCM.Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufactur...Show moreLast updated: 30+ days ago
- Promoted
F# Enterprise Software Developer
Ubique SystemsVadodara, IN You bring in minimum 10+ years of hands-on enterprise software development experience in building cloud agnostic, highly scalable, high performant, highly reliable, highly secure solutions, prefera...Show moreLast updated: 7 days ago
- Promoted
Customer Support Specialist
CareerUS SolutionsVadodara, IN The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services.Respond to ...Show moreLast updated: 1 day ago
- Promoted
Senior Networking Software Developer - SONiC / SAI
ACL DigitalNadiad, IN ACL Digital is actively hiring for experienced.Senior Networking Software Developer -SONiC / SAI Architecture with strong networking operating system development background.Job Requirement - Senior S...Show moreLast updated: 30+ days ago
- Promoted
Oracle Technical Support – Sales & Distribution
Best Infosystems Ltd.Nadiad, IN Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – Sales & Distribution.
Proven experience in Oracle EBS R12 Tech Support, especially ac...Show moreLast updated: 30+ days ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioNadiad, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 21 days ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Anand, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Customer Support
NDAVadodara, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 1 day ago
- Promoted
Software Architect Technical Lead (Spring Boot, Scalable Microservices)
HuxleyVadodara, IN Company - eCommerce and Fintech Giant.Budget - $60,000 - $72,000 USD.A leading technology firm headquartered in Tokyo is driving innovation in the.
Engineering teams build scalable microservices usi...Show moreLast updated: 7 days ago