Team Leader-Telesales

Job Description

Key Responsibilities :

• Lead and manage a team of telesales executives to achieve individual and team sales targets.
• Monitor day-to-day team performance, call quality, and sales productivity.
• Provide regular training, coaching, and mentoring to improve skills and sales techniques.
• Develop and implement telesales strategies to maximize revenue and customer acquisition.
• Track and report daily / weekly / monthly sales performance and KPIs.
• Handle escalated customer queries and ensure timely resolution.
• Motivate the team to maintain high levels of energy, enthusiasm, and commitment.
• Ensure adherence to company policies, compliance guidelines, and quality standards.
• Collaborate with the sales manager and other departments to support overall business growth.
• Maintain a positive work environment that encourages teamwork and performance excellence.

Skills Required

Telesales, Customer Acquisition