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Service Sales Specialist-Robotic(RACS)

ConfidentialIndia, Faridabad

8 days ago

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to :

Service Manager

Your role and responsibilities

In this role, you will be working as Field Service Delivery (Break Fix) Back-end Operation support and will be part of Robotics & Discrete Automation Business Area for Service & Digital Platform Division. In this role you will be reporting to the India Service Manager and will be responsible for supporting Break Fix cases. In future, the plan is to extend the role to Business Operations.

The work model for the role is #Li_hybrid.

This role is contributing to the Robotics & Discrete Automation in Faridabad / Bangalore, India.

You will be mainly accountable for :

Quote to be submitted within the same day (within one hour). Pl maintain records with facts.
Avoid Customer escalations & ensure timely responses to customers.
Quotes for immediate health checkup requirements with consumables
Maintain records of submitted quotes as related to Break Fix cases
Keep Regional team leader, respective FSE and regional sales team copy in communications when sending quotes
Follow & align with regional team & customer till ABB gets PO, get PO booked on immediate basis and arrange dispatch
For warranty cases, ensure warranty Id is raised, arranging warranty material and doing follow up to ensure case completion
Keep customers informed at all stages.
Alignment with FS regional lead before quote submission. Technical scope clarity & Commercial alignment.
Pre alignment with India sales manager & Spare part team on Spare part pricing
Pre alignment with FSS team leader & Regional lead on Site charges
Visit each region at a minimum of once a quarter to understand expectations and get feedback from regional leaders & alignment with sales team.

Qualifications for the role

Bachelor's degree in engineering, Robotics, Commerce or a related field.

Minimum 5 years of experience in Customer service or Operations preferably in the robotics industry.

Strong Experience in SAP and other Operation tools, Strong English language Knowledge

Experience of working in back-office support, Operation Function, CRM function, some experience in Customer facing function and Techno Commercial Knowledge. Clarity on commercial terms.

Experience in running Admin, office projects and good understanding of Digital platforms, Excel, analysis & Customer service tools

Excellent communication, presentation, and interpersonal skills.

Patience and enthusiasm for teaching learners of all ages and backgrounds, self-driven & pro active

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com / robotics

We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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Skills Required

Sap

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Service Sales • India, Faridabad