Datacenter Presales Solutions Architect

Tata Consultancy ServicesSāngli, Republic Of India, IN

5 days ago

Job description

Location : Anywhere in India

Job Description

mandatory

Required Information

Details

Role

Digital Workplace (SD & EUC) Automation Solution Architect

Required Technical Skill Set

Sound knowledge of ServiceDesk operation process, Tools and Analytics

Extensive knowledge of digital ServiceDesk Automation solution using market standard virtual agent platforms (ServiceNow VA, Azure Bot, Kore.AI, Amelia etc.), ServiceNow Orchestrator and ITSM, Avaya, AWS Connect and digital works place automation tools& platforms (Nexthink, Nanoheal etc.)

Sound knowledge of Workplace or EUC process, Tools and Analytics, remote support, desktop engineering, field support, touch services, messaging & collaboration.

Digital workplace automation tools & platforms (ignio™ DWS, Nexthink, Nanoheal, Systrack etc.)

Strong Experience with at least one Orchestration & automation platform (ServiceNow Orchestrator, Ansible, etc.)

Good to have Technical Skill Set

Exposure & experience with, Aternity, 1E Tachyon

Exposure to ITSM tools (Ex : ServiceNow, BMC Remedy)

Desired Experience Range

5 to 15 years

Location of Requirement

PAN India

Desired Competencies (Technical / Behavioral Competency)

Must-Have

(Ideally should not be more than )

5+ experience in Workplace (EUC) & SD operations or overall,

5+ years of experience with Automation solution in ServiceDesk / wider IT Ops Automation with exposure to Workplace (EUC) & IT Operation

At least one implementation experience of SD / workplace automation solution (EUC) and / or ServiceDesk automation solution

Implementation experience with API (Rest / Webservice / SOAP / XML over https) for integration with Monitoring tools, ITSM (Service Now / Cherwell / Remedy),

Experience working with one Virtual agent platform (Azure based, AWS based, ServiceNow VA)

Excellent presentation skills & ability to articulate Automation Solution for SD and EUC Automation deals area in a simplified manner understood by various levels of customer

Good-to-Have

Knowledge of chat / voice bot integration experience on Bot (Ex : RASA, Kore.AI)

Ability to spot & mine automation interventions opportunities in various sub processes

Good experience in MS Excel, Power point and Word

Responsibility of / Expectations from the Role

Author Automation Solution for SD and EUC Automation deals. Defense / support defense (including presentation and demo) of automation solution with customers

Position & defend TCS IT Ops Automation offerings with our internal stakeholders (Industry Vertical team, IT Operation Services Team)

Defence / support defence (including presentation and demo) of automation solution with customers

Support Geo Sales & Solution Team with various customer meeting preparation

Collaborate with various offerings team with TCS to incorporate newer and up to date offerings & case studies in IT Operation Automation solution proposal

Support Geo Sales & Solution Team with various customer meeting preparation.

Develop & share reusable solution assets / frameworks with rest of the solution team

Liaise with Automation & AI & workplace automation solution product vendors for product solution collaterals and pricing

Train, coach and guide the generalist member of the team with latest and greatest of workplace automation platforms, Chat / Voice bot, contact centre product

Create & present POV on workplace automation solution, virtual agent & contact centre automation solution for wider organization and Industry consumption

Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

Create a job alert for this search

Solution Architect • Sāngli, Republic Of India, IN

Related jobs

Promoted

Solutions Architect (10+ years)

DBiz.aiKolhapur, IN

Solution Architect - 11+ years - Remote.We are seeking an experienced and highly skilled.The ideal candidate will be responsible for architecting scalable, secure, and high-performing cloud solutio...Show moreLast updated: 30+ days ago

Promoted

Lead System Architect

PegasystemsKolhapur, IN

Pegasystems develops strategic applications for sales, marketing, service and operations.Pega's applications streamline critical business operations, connect enterprises to their customers seamless...Show moreLast updated: 4 days ago

Promoted

Solutions Architect

phDataKolhapur, IN

Join phData, a dynamic and innovative leader in the modern data stack.We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean and dbt to deliver cuttin...Show moreLast updated: 30+ days ago

Promoted

(Senior) Power Platform Solution Architect - Full remote - contractor in USD

All European Careerskolhapur, maharashtra, in

Remote

For an international project in Chennai, we are urgently looking for a Full Remote (Senior) Power Platform Solution Architect with +8 years of experience. We are looking for a motivated contractor.C...Show moreLast updated: 29 days ago

Promoted

Platform Architect

Tata Consultancy Serviceskolhapur, maharashtra, in

Deep knowledge of AI, particularly LLMs, and their integration challenges.Experience with agent-based modelling and an understanding of its practical applications. Proficiency in low-code / no-code pl...Show moreLast updated: 18 days ago

Promoted

Sap Solutions Architect

Radiant Systems IncKolhapur, IN

Mandatory to have excellent fluency in English; both written and verbal communication skills.Candidate will be regarded as an SME and should have a high level of expertise in.Service Management Lea...Show moreLast updated: 7 days ago

Promoted

Salesforce Solution Architect

EskoKolhapur, IN

Salesforce – Solution Architect.Esko, a global leader in packaging software solutions and part of the multi-billion-dollar Veralto family of companies, is seeking a strategic and experienced.Salesf...Show moreLast updated: 1 day ago

Promoted

IFS Architect

Numeric Technologiessangli, maharashtra, in

Shift Timing : 2 : 00 PM - 10 : 00 PM IST / Remote.This is a cross-functional leadership role responsible for solution architecture, integration strategy, and governance across modules like Supply Chain...Show moreLast updated: 20 days ago

Promoted

Infrastructure Solutions Architect

BayOne Solutionssangli, maharashtra, in

Systems or Solutions Architect.IaaS), and cloud-scale system design.The ideal candidate combines strong fundamentals in.Kubernetes, observability, and automation. You’ll design scalable systems that...Show moreLast updated: 7 days ago

Promoted

Solutions Architect

24 Seven TalentKolhapur, IN

Minimum 12 years of hands-on experience in SAP ERP, with deep expertise in FI and MM modules.Proven track record in design and configuration across Accounts Payable, Logistics Invoice Verification ...Show moreLast updated: 25 days ago

Promoted

Lead Solutions Architect

CapgeminiKolhapur, IN

Lead solutioning from deal qualification to contract signature.Develop end-to-end solutions (Transformation, Transition, Run). Manage internal stakeholders and ensure visibility of solution metrics....Show moreLast updated: 30+ days ago

Promoted

Solutions Architect (US shift)

IGT SolutionsKolhapur, IN

We are seeking an accomplished.The successful candidate will collaborate closely with product managers, owners, and cross-functional teams to ensure scalable, efficient, and future-ready architectu...Show moreLast updated: 18 days ago

Promoted

Anaplan Solution Architect

ANP Consultingsangli, maharashtra, in

This role is ideal for an experienced Anaplan professional who excels in designing scalable models, driving connected planning initiatives, and delivering impactful business outcomes across.Anaplan...Show moreLast updated: 30+ days ago

Promoted

Solution Architect – Experience Cloud

LTIMindtreekolhapur, maharashtra, in

Experience Cloud (Community Cloud).The ideal candidate will design scalable, secure, and high-performance Salesforce solutions that deliver exceptional customer, partner, and employee experiences.S...Show moreLast updated: 7 days ago

Promoted

Solution Architect

Prism Cloud Consulting Inc.Kolhapur, IN

IT consulting company based in Canada, specializing in Digital Services.Founded and led by cloud architects with over 25 years of combined experience in product development and services, we help cl...Show moreLast updated: 5 days ago

Promoted

Microsoft D365 ERP Architect – Presales & Solution Design

Programmers.ioKolhapur, IN

Microsoft D365 ERP Architect – Presales & Solution Design.PAN India [first priority will be on candidates from either Jaipur, Hyderabad or Pune]. We are seeking a seasoned Microsoft Dynamics 365 ERP...Show moreLast updated: 7 days ago

Promoted

Datacenter Presales Solutions Architect

Tata Consultancy ServicesKolhāpur, Republic Of India, IN

Digital Workplace (SD & EUC) Automation Solution Architect.Required Technical Skill Set • •.Sound knowledge of ServiceDesk operation process, Tools and Analytics. Extensive knowledge of digital Servic...Show moreLast updated: 5 days ago

Promoted

Solutions Architect

Philodesign Technologies IncKolhapur, IN

Job Role : - Solution Architect – ServiceNow.We are looking for a ServiceNow Solution Architect to build software using languages and technologies of the ServiceNow. You will create applications from ...Show moreLast updated: 1 day ago