Guest Relations Professional

Company Description

Xipper is a Travel Tech platform to digitise the Hospitality Industry in India.

Role Description

This is a full-time remote role for a Reservations Executive. The Reservations Executive will be responsible for managing customer reservations, ensuring a high level of customer satisfaction, and delivering exceptional customer service. Daily tasks will include responding to customer inquiries, processing reservations, handling cancellations, and coordinating with internal teams to ensure smooth operations. Additionally, the role may involve promoting services to prospective customers to achieve sales goals. Negotiating with customers on pricing, coo-ordinating with Hotel Partners, managing front office remotely for Partner Hotels, Verifying Guests before check-in, ensuring early check-in or late check-out is handled efficiently, listing properties on multiple OTA's.

Qualifications

• Strong Communication skills to interact with customers effectively and professionally
• Proficiency in Customer Service and ensuring Customer Satisfaction
• Experience in managing Reservations and related processes
• Sales skills with a focus on promoting services and closing deals
• Proven organizational and time-management skills
• Ability to work independently in a remote setting
• Comfort with using reservation systems and CRM tools is a plus
• A high school diploma or equivalent;

additional qualifications or certifications in related fields are an advantage

Must have

Add-on Qualities

We are looking for an enthusiastic candidate for a Front Office role.