Cloud and Virtualization Support Specialist

Services description :

Client Operations is responsible for providing 24 / 7 support to CTW Global Server Operations which includes managing and maintaining Server infrastructure based on platforms like VMware, Hyper V & Azure. Our offerings include support and handling of Physical / Virtual Servers, WTS / VDI hosting (for Client Virtualization), Patch management, Chef Automation for server builds & security Updates, Share Admin tool, SCOM Monitoring Solution for infrastructure, Server Life Cycle, HARDWARE (HPE, CISCO UCS).

Technical Tasks / Activities :

• Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers, Cisco UCS)
• Management and configuration of VMWare vSphere Infrastructure
• Handle ESXi Servers, Virtual Machine Provisioning, HA / DRS Clusters
• Administration of Hyper-V Hosts and Clusters
• Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.
• Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).
• Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.
• Perform evaluation and testing of any new Server Image.
• Maintain and Support all CTW Servers.
• Proactively Monitor and resolve issues reported in vCenter Alarms, vROPS, vRealize LogInsight
• Remediate CTW servers following issues found by SCOM monitoring services.
• Administration of Microsoft Clusters
• Follow and perform Server Lifecycle management
• Report Server uptime and Server Availability to Authorized Users.
• Inform users about backups schedules / volumes.
• Maintain an up-to-date list of Server Owners / Inventory.
• Escalate relevant tickets to SAP SMEs and follow-up until closure.
• Windows Server OS patching using SCCM, Chef.
• Write automation workflow scripts using MS PowerShell

Process Expectations :