Infogain - Workfront Consultant

Role : Workfront Consultant

Workfront Consultant is primarily responsible for ensuring the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform. He has proven ability to design and implement new processes in Workfront This role requires a hands-on technical, results-oriented practitioner with a deep business process focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.

Job Description :

Workfront Senior Consultant is primarily responsible for ensuring the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform.

This role requires a hands-on technical, results-oriented practitioner with a deep business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.

ROLE & RESPONSIBILITIES :

• Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journey
• Lead technical discussions with customers throughout project delivery
• Partner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer
• Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software
• Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions
• Provide post-deployment technical support for issues related to customer integrations
• To assess integration needs / requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.
• Developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.

REQUIRED EXPERIENCE :

(ref : hirist.tech)